Instructions
Michigan Medicine Help Center:
- Navigate to http://michmed.service-now.com/sp
- Opening a ticket to HITS requires you to be logged in
- Click Log in, and enter your Level-1 or Level-2 password
- Users off campus will be required to use DUO to complete login
- Select Information Technology -> Submit a Ticket
- Describe the issue, providing as much detail as possible
- Complete the rest of the form fields.
- Click on the paperclip icon to add an attachment, if desired.
- Click Submit to send your issue to HITS for assistance.
Navigate to solutions
Use the search bar to find self-help articles for the most commonly asked questions. Or take a look around the Service Catalog to request something that you need. There are hundreds of catalog items, so recommend you use the search toolbar.
Questions: If you have any questions, contact Health Information Technology & Services (HITS) in any one of these three ways:
- Visit the Michigan Medicine Help Center (http://michmed.service-now.com/sp) to chat with an agent, submit a ticket, make requests, and find answers to common questions.
- Consult our Computing Essentials Guide.
- Call the Service Desk at 734-936-8000.